Privacy policy

Privacy Policy

This Privacy Policy describes how Curviva (hereinafter, the "Site", "we", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on curviva.es (hereinafter, the "Site"), or otherwise interact with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or any other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, our users, or others.

Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies or describes you individually, or that can be associated or linked to you.

Information You Provide Directly
Information you submit directly through our Services may include:

  • Contact details: name, address, phone number, and email.

  • Order information: billing and shipping address, payment confirmation, email, phone.

  • Account info: username, password, security questions, and related info.

  • Purchase data: items viewed, added to cart, saved, loyalty points, reviews, gift cards.

  • Customer service info: any information you include in communications with us.

Some Service features may require that you provide specific data. You may choose not to provide such data, but this may limit your access or use of certain features.

Information We Collect Automatically
We may also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site, your device and browser information, network connection, IP address, and interaction data.

Information from Third Parties
We may obtain information about you from third parties, including vendors and service providers collecting data on our behalf, such as:

  • Shopify and other service providers supporting the Site.

  • Payment processors collecting billing data (e.g., bank account, card details).

  • Third parties collecting data via tracking technologies (pixels, SDKs, cookies, etc.).

Any data obtained from third parties will be treated in accordance with this Privacy Policy. See also: “Third-Party Sites and Links.”

Use of Your Personal Information

  • Service & Product Delivery: To fulfill our contract with you, process orders, send purchase updates, manage your account, shipping, returns, and enable account features. Shopify may also link your account with other Shopify services, governed by their privacy policy.

  • Marketing & Advertising: To send promotional emails, texts, or postal mail, and display product ads. This may include personalized advertising on our Site or others. If you are an EEA resident, this is based on our legitimate interest under Art. 6(1)(f) GDPR.

  • Security & Fraud Prevention: To detect or prevent fraud, illegal acts, or threats. If you use an account, you are responsible for keeping your credentials secure. Contact us immediately if compromised.

  • Customer Support & Service Improvement: To provide assistance and improve our Services—based on our legitimate interest in maintaining customer relationships per Art. 6(1)(f) GDPR.

Cookies
Like many websites, our Site uses cookies. For information on cookies used by Shopify, visit: https://www.shopify.com/legal/cookies. Cookies help operate and improve the Site, remember your preferences, analyze usage, and personalize advertising. You can modify your browser settings to block cookies, but this may impact your experience or disable features.

Sharing Your Personal Information
We may share your personal information under the following circumstances:

  • With service providers (e.g., IT, payments, shipping, customer support).

  • With business and marketing partners, under their own privacy policies.

  • With affiliates or within our corporate group for business purposes.

  • When required by law, during business transactions, or to protect legal rights.

  • With your consent or when you choose to interact via social media or third-party tools.

We disclose the following categories of data:

Category Shared With
Identifiers (name, contact, order/account info) Providers, partners, affiliates
Commercial info (purchases, order history) Providers, partners
Internet/network activity (usage data) Providers
Geolocation data (via IP or device) Providers

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links
Our Site may link to other websites. We are not responsible for their privacy practices or content. You should review their terms and privacy policies.

Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal data from minors. If a child has provided us data, parents or guardians may contact us to request deletion.

Security and Retention
No security system is perfect, and we cannot guarantee full protection. Please avoid sending sensitive data through insecure channels.

We retain your data based on how long it’s needed to operate, fulfill contracts, comply with laws, or resolve disputes.

Your Rights
Depending on your jurisdiction, you may have the right to:

  • Access personal data we hold about you

  • Request deletion or correction

  • Request data portability

  • Opt out of sale, sharing, or targeted advertising

  • Restrict or object to processing

  • Withdraw consent

  • Appeal decisions

  • Manage email marketing preferences

You may exercise these rights by contacting us. We may verify your identity before processing requests.

Complaints
If you have concerns about our data handling, contact us using the details below. You may also contact your local data protection authority. EEA residents can find a list of authorities here.

International Users
We may transfer, store, and process your data outside your country. If transferred outside the EU, we use Standard Contractual Clauses or equivalent safeguards unless the destination ensures adequate protection.

Contact
For questions or to exercise your rights, contact us at:

Email: hola@curviva.es
Legal Entity: Curviva Brands Ltd.
Tax ID: 60172901M
Address:
GXO Logistics | Reception BIGBLUE CUVA
C/ la Picota nº4, Nave B, Montepino
Pol. Ind. Ciudad del Transporte
19180 Marchamalo, Guadalajara, Spain